A Strategic planning session was conducted by the Will County Community Health Center (WCCHC) Governing Council in December 2015 and January 2016, with the Will County Health Department (WCHD) and WCCHC management.
Strategic plan 2015-2017
Improved financial performance
Improved patient health outcomes
Become the clinic of choice for Will County
Build a culture of trust through effective communication
Improve patient wait times
Increase number of new patients and retention of existing patients
3-year Strategic Directions:
1. Enhance the patient experience
Stream-line systems and processes
Improve customer service
2. Build a culture of trust through communication and empowerment
3. Expand marketing efforts and improve revenue generation
90-day action steps for each strategic direction have been created for the first quarter of the year. The plan is reviewed by management team monthly and by the Governing Council in April, July, October and January. Additional action steps will be added at the beginning of each quarter. Progress is already being made in achieving the goals.